FAQ's

Can I Choose Different design & Colour?

yes, take screenshot or save image then send us on WhatsApp

How do I contact customer service?

Email us at Lunxiabrand@gmail.com and we aim to get back to you with in 24 hours.

Where does The Wish List currently ship to?

We currently ship to Kuwait, Saudi Arabia, the United Arab Emirates, Qatar, Bahrain,  Oman and Pakistan.

What happens if I receive a damaged item?

We try to ensure that you receive your items in the best condition. If you received your items with damages, please contact us as soon as possible and we will assist you further.

Payment can be made through all Credit Cards and Debit Cards (if your bank has enabled them for online transaction), Online payment through bank transfer,  Western Union and Cash on Delivery.

Please refer our privacy policy, which mentions that we do not collect or receive your credit card information, and your money is collected directly on the Bank payment gateway. If you think that your credit card has been compromised, then immediately report the same to your card issuing bank.

We have standard size and size charts.

I want to return a product, how can I do that?

  1. Choose the item you want to return and the reason for the return.
  2. Email our Customer Service support Team at Producthub136@gmail.com

We offer a 14 days refund and exchange policy, which is applicable to most products sold on Lunxiasfashions.com. Please refer our returns policy for more details.

 

Expected time taken to dispatch the shipment is given against each product on the respective product details page. Typically all Kuwait deliveries are completed within 8-12 days once we receive your order we make all attempts to deliver within the committed time and for international shipments it might take 12-15 days to deliver. However, it might take longer than expected in some far to reach areas, due to poor logistics connectivity.


Our shipping company will come again to your place. You should plan and coordinate the purchase in a manner that someone will accept the merchandise in your absence.

Yes, you may change the delivery address, only when we have not billed and shipped your order. You have to call customer care on Phone no 048142666 between 8:00 am to 8:00 pm and may request for the same


You can call us at Customer Care to inform us about such situation, and we shall try to accommodate your instructions. But, we cannot hold prepaid orders beyond 4 days and COD orders beyond 2 days from the date of the order.

We will charge for shipping unless otherwise specified. Our shipping charges are based on factors such as quantity of merchandise ordered, type of merchandise ordered and delivery destination. If you want more information, you can see our shipping policy. We do not charge additional for any extra amount on the delivery, so you need not make the payment to the delivery man for your order.

How can I Track my Order?

Our Team Updated You via Email.

You may cancel the order, before it is shipped. With an exception of a few merchandise, which cannot be cancelled we will refund the full amount charged to your card. For more details please refer our shipping policy and returns policy.

Be assured that we do not store your card details. When you enter the card details you are redirected to the respective banks secure payment site. Bank exchanges the data provided by you with your card issuing bank through a Secured Socket Layer. Your card issuing bank authorizes or rejects the transaction, based on which we process or reject the order. At no point do we receive / store your card details. Please refer Secure Shopping for more details.

You can see our Privacy policy Secure shopping commitment.

We implement a variety of security measures to maintain the safety of your personal information when you access your personal information.